Why hosted Microsoft Lync?
Interact UC Lync server integration provides a single hosted interface that unites PSTN and SIP voice communications, IM, and audio, video, web conferencing and collaboration into a richer, more simplified offering. Our integration of Microsoft Lync is built from the ground up to be a single platform that can enhance, extend and even replace traditional and PBX systems.
Complete Set of Enterprise-grade Voice Features:
Interact UC Lync Server integration delivers a standalone business voice offering and extends these capabilities outside the office via Internet access without requiring a VPN connection. This includes common calling features such as answer, forward, transfer, hold, divert, release and park using a broad array of calling devices. These features will be constantly upgraded as we move to 2013 and beyond.
New-Interact Microsft Lync Solutions. The end Game….
Unified Communications (UC) is improving and enhancing the way that enterprises and individuals not only communicate but also in the way business is transacted. By incorporating multi-media applications (voice, video, IM, presence) into a single, feature rich user experience, significant productivity and efficiency gains can be achieved.
“Unified communications (UC) offers the ability to significantly improve how individuals, groups and companies interact and perform. UC also enables multiple communication channels to be coordinated. In some cases, separate servers may be consolidated; however, more frequently, UC adds functionality to existing communication applications. Key technologies include Internet Protocol (IP)-PBX, voice over IP (VoIP), presence, e-mail, audio conferencing and Web conferencing, video conferencing, voice mail, unified messaging (UM), instant messaging (IM), and various forms of mobility. Another key capability of UC is that it offers a method to integrate communication functions directly with business applications; Gartner calls this capability ‘communications-enabled business process’ (CEBP). ”Gartner
Workplaces are changing. Teams are more distributed. People need productivity tools that enable them to work from virtually anywhere. Yet, despite organisations’ technology investments, users struggle to stay connected with colleagues and the business. Slow innovation in traditional technologies such as telephony forces users to choose other modes for collaboration and communication. This makes it more challenging for IT professionals to deliver new capabilities in an integrated, cost-effective, and secure manner.
Microsoft Lync connects users in new ways, regardless of their physical location and delivers an intuitive user experience that is directly accessible from Microsoft Office applications such as Microsoft Outlook, Microsoft Word and Microsoft SharePoint. Lync brings together the different ways people communicate in a single interface, is deployed as a unified platform, and is administered through a single management infrastructure. The unified nature of the system helps reduce costs and facilitates rapid user adoption. Lync is broadly interoperable, it fits into existing IT infrastructure for easier deployment and migration. Access product information, case studies and more on the Microsoft Lync resource centre.
Microsoft Lync Server 2010 ushers in a new connected user experience transforming every communication into an interaction that is more collaborative, engaging and accessible from anywhere. Users seek communications tools that make their work easier and are available anywhere, anytime – including within the context of other applications. Microsoft Lync 2010 is the rich client application that provides presence, IM, voice and ad hoc collaboration and online meeting capabilities through a single interface. Lync 2010 is easy to use, works closely with familiar tools such as SharePoint and Office applications, and drives user adoption with powerful features and a streamlined communications experience. The client dashboard surfaces common functions such as dial pad, visual voicemail, contact list and active conversations. Users get an experience that is consistent and familiar across PC, phone and browser.
IM and Presence
Rich presence and instant messaging capabilities in Lync Server help workers find and communicate with one another efficiently and effectively. Integration with familiar Microsoft Office productivity tools and Microsoft SharePoint makes IM and presence a natural part of everyday workflow, enhancing collaboration while making knowledge and expertise inside the organisation readily accessible to all users.
Lync Server immediately provides a visual representation of a user’s availability, their presence. It does this by simply looking at your contact list, Lync users can find everything they need at a glance. For example, a green icon means that one of your contacts is available, red means one of your contacts is busy and yellow indicates that your contact is not currently at their computer. Picture and location is also available with the presence “jellybean,” this creates a far richer interface and allows for better communication decisions. Users can manually set their location information to let their contacts and other users know their precise whereabouts when working from home, a coffee shop or other location.
Conferencing capabilities are historically evaluated and acquired by workload—voice, application sharing, Web conferencing, and video conferencing—and limited to users within a department or division within the enterprise. Lync Server 2010 aspires to remove those boundaries, delivering efficiency and cost savings by delivering a unified solution with feature parity to multiple single-workload solutions. New features, a unified client and simplified operation drive adoption to help users improve productivity without extensive training.
Audio conferencing is a fundamental need for most businesses and it can present an excellent opportunity for cost savings whenit is deployed on-premises. Microsoft Lync Server 2010 provides a user experience that users of traditional audio bridge services including PSTN dial-in services will find fimiliar. At the same time Lync incorporates powerful scheduling, joining and management features that can only be available with an integrated Unified Communications platform.
Lync Mobile client
With the Lync Mobile client, Lync Server 2010 supports a range of Microsoft and third-party platforms, extending a rich communications experience to customers on their mobile devices of choice. Mobile clients compatible with Lync Server 2010 are made available by Microsoft, through joint partnership with providers such as Nokia, or from other providers.
Video conferencing is becoming increasingly important to organisations as they become more distributed and mobile, video provides a more personal experience that helps to support effective team-building. Until now the adoption of video conferencing has been limited in the corporate enviroment, this is due to complex interfaces, high cost and limited features. Lync Server 2010 helps to simplify the user experience by incorporating video into the unified client so that adding and scheduling an online meeting with video or escalating to video spontaneously is seamless and very easily done. In order to provide the most immersive communications experience possible, Lync Server 2010 supports a variety of video conferencing options. High-definition video (resolution 1270 x 720; aspect ratio 16:9) and VGA video (resolution 640 x 480; aspect ratio 4:3) are fully supported for peer-to-peer calls between Lync 2010 users running the solution high-end computers.
The Lync 2010 client enables streamlined intergration of traditional application and document sharing, Lync Server 2010 delivers a highly accessible and reliable tool that virtually everyone can easily use. Combined with audio or video conferencing, the result from Lync is a highly immersive, collaborative session that is easy to facilitate.
Microsoft Lync delivers a wide range of user benefits that enable enterprises to improve productivity and efficiency and their employees to work smarter. A consistent unified platform and approach delivers feature rich extensibility to both desk based and mobile workers.
Interact Lync Solutions
Using our experience of Voice, Video and Data we now can provide unique hosted, private hosted and on site Lync Solutions that are now affordable to any business.
We would proudly demonstrate how this will help enhance your business processes and save you money. Ask for a live demo now.